By purchasing tickets or using the system, you accept the following Terms and Conditions; therefore, please read them carefully.
Terms of Use:
1.1.1. These General Terms and Conditions (hereinafter referred to as the “GTC”) set out the rules governing the use of the electronic commerce services provided by Kemper Mór Milán e.v. (hereinafter referred to as the “Service Provider” or “Unmatched”), as the operator of the website available at https://unmatcheddates.com/ (hereinafter referred to as the “Website”), as well as the rules applicable to ticket sales for events organised by the Service Provider, and the rights and obligations of the Service Provider and the consumer using the service (hereinafter referred to as the “User” or “Consumer”).
1.1.2. The scope of the present GTC covers all commercial transactions concluded electronically between the Service Provider and the User through the Website.
2.1.1. For the purposes of the GTC:
- Service Provider / Unmatched:
The natural or legal person (in this case, Kemper Mór Milán e.v.) who operates the Website, organises the Events, and sells tickets for such Events.
- User / Consumer:
Any natural or legal person who uses the services of the Service Provider, particularly those who purchase Tickets through the Website or participate in the Events.
- Website:
The website available under the https://unmatcheddates.com/ internet address, through which ticket sales take place.
- Event:
A community, social, or thematic event organised by Unmatched, involving personal attendance, and tied to a specific date and location.
- Ticket / Entry Ticket:
An electronic ticket (e-ticket, QR code) issued by the Service Provider, which entitles the User to a single entry to the Event, provided that the User meets the applicable entry conditions (e.g. age restrictions).
- Parties:
Collectively, the Service Provider and the Consumer.
- Company Name: Kemper Mór Milán e.v.
- Address: 1117 Budapest, Nándorfejérvári út 20.
- Email Address: info@unmatcheddates.com
- VAT Number: 91616528-1-43
- Registration Number: 61542215
- Registering Authority: Fővárosi Törvényszék
- Company Name: Webflow, Inc.
- Address: 398 11th Street, 2nd Floor, San Francisco, CA 94103, United States
- Website: https://webflow.com/
5.1.1. Orders may only be placed electronically in the Unmatched online store via the Website at https://unmatcheddates.com/. Orders placed by telephone, fax, e-mail, or postal mail shall not be accepted by the Service Provider. The Service Provider shall provide all order-related information to Users electronically. Before placing an order, the User has the opportunity to review and modify the data provided during registration. The order constitutes a contract concluded electronically, without a handwritten signature, the content of which is recorded, archived, and may be accessed and retrieved at a later time.
5.1.2. The legal provisions governing the exercise of the right of withdrawal are set out in Government Decree No. 45/2014 (II.26.).
5.1.3. The purchase of Tickets may be cancelled at any time prior to payment, without any legal consequences. After payment has been completed, the Consumer shall not be entitled to withdraw from the ticket sales service pursuant to Section 29 (1) (l) of Government Decree No. 45/2014 (II.26.).
5.1.4. The Service Provider makes every reasonable effort to ensure that the information displayed on the Website (including prices, availability, and product descriptions) is accurate and up to date. The Service Provider’s liability for any errors, typographical mistakes, or incorrect information shall be governed by the relevant provisions of Act V of 2013 on the Civil Code and Government Decree No. 45/2014 (II.26.) on the detailed rules of contracts between Consumers and Service Providers. If, despite all due care, an incorrect price is displayed on the Website, particularly in the case of an obviously erroneous price (for example, a price of HUF 0 or HUF 1 that clearly deviates from the generally accepted or estimated market price, or results from a system error) the Service Provider shall not be obliged to provide the product or service at the incorrect price. In such cases, the Service Provider may offer performance at the correct price, in which case the User shall be entitled to withdraw from the purchase.
6.1.1. By accepting these GTC, the User also declares that they have read, understood, and accepted the provisions of the Code of Conduct and acknowledge it as binding. The Code of Conduct sets out detailed rules regarding the organisation of Events, the behaviour of participants, and the principles of respect, consent, and safety. The version of the Code of Conduct in force at any given time is available on the Service Provider’s Website. In the event of a breach of the Code of Conduct, the Service Provider shall be entitled to remove the User from the Event and/or exclude the User from future Events. In such cases, the Ticket price shall not be refunded.
7.1.1. The Service Provider sells Tickets for Events through the online ticketing system operated by Cooltix (Cooltix Kft., registered office: 1126 Budapest, Kiss János altábornagy utca 33b 2/3). By clicking the “Buy Tickets” button or a similar option on the Website, the User will be redirected to the Cooltix interface, where payment processing and ticket issuance are carried out.
8.1.1. The User declares that they have reviewed the provisions relating to attendance at the Event and the use of the Entry Ticket, and that they have purchased the Entry Ticket with full knowledge of these conditions. Ticket purchases may be cancelled at any time prior to payment, without any legal consequences. After payment has been completed, the Consumer shall not be entitled to withdraw from the ticket sales service pursuant to Section 29 (1) (l) of Government Decree No. 45/2014 (II.26.).
8.1.2. Each Entry Ticket shall contain at least the following information: the name of the Event, the date, the planned start time and location of the Event, the price and type of the Entry Ticket, the serial number of the Entry Ticket, and a barcode or QR code suitable for verifying its authenticity.
8.1.3. The User acknowledges that, in accordance with generally accepted practice, the start time indicated on the Entry Ticket is indicative only, and the actual start time of the Event may differ without prior notice.
8.1.4. By using the Entry Ticket, the holder acknowledges that they have reviewed and accepted the rules applicable to attending the Event and using the Entry Ticket and agrees to be bound by such rules.
8.1.5. The Service Provider cannot replace lost, damaged or destroyed Entry Tickets.
8.1.6. Unless otherwise indicated on the Entry Ticket, one (1) Entry Ticket entitles one (1) person to a single entry to the Event specified on the Entry Ticket.
8.1.7. Certain Entry Tickets may be restricted to specific categories of Users (e.g. Female Ticket, Male Ticket). The Service Provider, its staff, and security personnel shall be entitled to verify whether the Consumer is eligible to use such a restricted Ticket. Entry may be denied until the Consumer provides proof of eligibility. In the event of refusal of entry on such grounds, the Consumer shall not be entitled to any compensation.
8.1.8. The Service Provider does not verify eligibility at the time of ticket purchase; such verification takes place upon entry to the Event. Attendance at the Event is always subject to the age limit specified in advance in the description of the relevant Event. Upon entry, the Service Provider, its staff, and the security personnel shall be entitled to verify the visitor’s age and identity on the basis of a valid photo identification document. Entry may be denied until the Ticket Holder proves their eligibility (e.g. age or gender). In the event that entry is refused for such reasons, neither the purchaser of the Ticket nor the person presenting the Ticket shall be entitled to any compensation or refund.
8.1.9. Unless otherwise expressly permitted by the Service Provider, it is prohibited to bring into the Event venue any food or beverages, bottles, plastic bottles, sharp or cutting instruments, drugs, explosives, weapons, chains, or any other items deemed by the Event Organizer to pose a risk to participants or to the proper conduct of the Event.
8.1.10. Attendance at the Event is at the User’s own risk. While the Service Provider shall make all reasonable efforts to ensure the safe organisation of the Event, it shall not be liable for the conduct of other participants. Any inappropriate or unsafe behaviour should be reported immediately to the on-site staff or security personnel.
8.1.11. Interactions and relationships between participants at Events are based solely on personal decisions. The Service Provider shall not be liable for the behaviour of participants, the development of any relationships formed, or any consequences arising therefrom.
8.1.12. Entry to the Event shall be refused to any person who is under the influence of alcohol, narcotics, or other mind-altering substances, even if a valid Entry Ticket is presented.
8.1.13. Any Consumer who violates these Terms and Conditions, the house rules of the Event or the hosting venue, the Code of Conduct, or fails to comply with the instructions of the Service Provider’s staff, security personnel, or other competent authorities may be removed from the Event in order to ensure the safety of participants and the uninterrupted enjoyment of the Event. In such cases, the Service Provider shall not be liable for any damages or provide any compensation.
8.1.14. Audio and video recordings may be made at the Event, during which visitors may appear as part of the audience. By attending the Event, Consumers acknowledge that no compensation claims may be made against the Event Organizer or the lawful user of such recordings.
8.1.15. The Service Provider reserves the right to make minor and/or justified changes to the programme, including changes to performers, hosts, games, or other elements of the Event, and excludes liability for any damages arising from such changes.
8.1.16. If an Event is cancelled, the Event Organizer shall inform Ticket Holders within thirty (30) days by means of a notice detailing the method and conditions of refunding the Entry Tickets and their purchase price. The notice shall include all essential information relating to the cancelled Event, the fact and reason for the cancellation, and the refund procedure. Refunds shall be announced and carried out in a reasonable manner that does not impose a disproportionately large burden on Ticket Holders.
8.1.17. The Service Provider shall continuously publish information regarding refunds and the applicable refund procedure on its own website and, where applicable, on the Event’s dedicated website.
8.1.18. Except in cases where a) the Event is cancelled; or b) The venue and/or the announced date of the Event is unilaterally modified by the Event organizer without the prior written consent of the Ticket holder; and c) If there is such a change in the announced program that the event will not be held; Tickets cannot be refunded. In the cases described in points a) and c) of this section, the refund of the Entry ticket is mandatory, and in point b) it can be chosen at the request of the Holder. The primary obligation to refund the Entry Ticket is the Event Organizer.
8.1.19. Entry into the Event venue shall be deemed a legal declaration by the Ticket Holder confirming their acceptance of the rules governing attendance at the Event.
9.1.1. Detailed information on data processing can be found in the Privacy Policy available on the Website.
10.1.1. The User may submit comments, complaints, reports of technical issues, or objections relating to the Service Provider’s performance through the following channels:
- Contact Email: info@unmatcheddates.com
- Online Form: https://unmatcheddates.com/contact
The Service Provider shall only be able to investigate complaints if the User provides the necessary identification details (e.g. ticket purchase details, e-mail address, name, and the name of the Event).
10.1.2. The Service Provider shall investigate the complaint within thirty (30) days of receipt and provide a written response. If the complaint is rejected, the Service Provider shall state the reasons for rejection in detail and inform the User of the available legal remedies.
10.1.3. During complaint handling, the Service Provider shall act in accordance with the principles of good faith, fairness, and cooperation, and shall seek to resolve disputes quickly and amicably wherever possible.
10.1.4. If the complaint is not resolved through consultation with the Service Provider, the User (Consumer) shall be entitled to contact the competent conciliation body at their place of residence or domicile. The conciliation body competent based on the Service Provider’s registered seat is:
Budapesti Békéltető Testület
Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.
Mailing address: 1253 Budapest, Pf. 10.
Phone: +36 (1) 488-2131
E-mail: bekelteto.testulet@bkik.hu
Website: https://bekeltet.bkik.hu/
10.1.5. The conciliation procedure may be initiated provided that the User has previously attempted to resolve the dispute directly with the Service Provider and such attempt was unsuccessful.
10.1.6. As the Service Provider offers and sells services online, the User is also entitled to submit a complaint via the European Commission’s Online Dispute Resolution (ODR) platform in the event of a dispute arising from an online purchase. The ODR platform is available at: https://ec.europa.eu/consumers/odr
11.1.1. If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a competent authority or court, such invalidity, unlawfulness, or unenforceability shall not affect the validity or enforceability of the remaining provisions. In such case, the Parties shall replace the affected provision with a valid and enforceable provision that most closely reflects the original economic and legal intent of the invalid provision.
11.1.2. These Terms and Conditions and the legal relationship between the Parties shall be governed by and construed in accordance with the laws of Hungary. Unless otherwise required by mandatory provisions of law, the courts of Hungary shall have jurisdiction over any disputes arising out of or in connection with these Terms and Conditions. In consumer disputes, the Consumer shall also be entitled to bring proceedings before the court of their place of residence or domicile. These Terms and Conditions were originally drafted in Hungarian and are also available in English translation. In the event of any discrepancy between the Hungarian and English versions, the Hungarian version shall prevail.
11.1.3. The version of these Terms and Conditions [version v1.0] shall enter into force on 2026.01.08. and shall remain in full effect until revoked or replaced.
